"The problem only affected x86 systems with the following products installed: Kaspersky Anti-Virus for Windows Workstations 6.04 MP4 Kaspersky Endpoint Security 8 for Windows Kaspersky Endpoint Security 10 for Windows Kaspersky Internet Security 20 and Kaspersky Pure 2.0." "The issue was caused by a database update released on at 8:52:00 PM MSK that resulted in the Web Anti-Virus component in some products blocking Internet access," a Kaspersky representative said Tuesday via email.
However, the faulty update didn't just affect business antivirus products, but consumer ones as well. Most users reported that the problem manifested itself only on Windows XP systems. This included a recommendation to temporarily disable the Web antivirus component on the affected computers via the management console, force them to perform a new definition update and re-enable the Web antivirus.
Users later posted responses they had received from the company's technical support representatives. Some reported success after disabling the Web protection component or turning off the product's monitoring for port 80, 443 and other Web proxy ports. install_kes_ users confirmed the problem and attempted to troubleshoot it themselves. Save the script with the BAT extension, e.g.We recommend using the version number in quotation marks. Replace AutoPackageInstalled with any name (use numeric and Latin characters). _KESCLOUD_KEY_NAME="AutoPackageInstalled" stands for the parameter which is used to confirm that the installation has been run.We recommend that you avoid using quotation marks. PACKAGE_NAME=setup.bat stands for the name of the Kaspersky Endpoint Security 10 for Windows installation package. Replace setup.bat with the remote installation package name.Replace \\package_path with the path to the package. SHARE_PATH=\\package_path stands for the path to the shared folder with the remote installation package for Kaspersky Endpoint Security 10 for Windows.%_KESCLOUD_PACKAGE_FULL_PATH% %_KESCLOUD_PACKAGE_ARGUMENTS% REG ADD %_KESCLOUD_ROOT_KEY% /v %_KESCLOUD_KEY_NAME% /t REG_DWORD /f /D 1 REG QUERY %_KESCLOUD_ROOT_KEY% /v %_KESCLOUD_KEY_NAME% | FIND "0x1" Set _KESCLOUD_PACKAGE_FULL_PATH="%SHARE_PATH%\%PACKAGE_NAME%" Set _KESCLOUD_KEY_NAME="AutoPackageInstalled" Set _KESCLOUD_ROOT_KEY="HKLM\Software\KasperskyLab\KESCloud"
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